Questions and Answers

• I want to know if you have a certain product quickly, what shall I do?
  

• I want to quickly know the price of a certain product, what should I do?
  

You can also send messages to us. If your time zone is significantly different from China, you can also try to seek the help of our local agent, And please let us know your area in advance.

• What does "product list" and other specific products mean in product column?

For the products which are specially marked, they are the products we recommend.

• Is the website continuously updated?
  

Yes, we will update the website in a timely manner and provide useful information to customers.

For trading business, we monitor the price trends of some products every day.

If you are interested in it, you can leave us your contact information and we can push and share it with you.

• Are you a trading company or a manufacturer?

We are mainly a trading company, with experienced team in operation. We also produce chemicals by technology support from our chemist team.

• How to trust you?
  

-In some countries, you can contact with our local agent. They are with more than 30 years’ experience in chemical industry.

-It is easy to find our export data at customs and internet.

-Patents, trademark, COO, business license are released by government department. There is also account certification from the bank.

-Schedule a meeting with us.

• Can you send free samples?
  

For general products with small quantity, yes.

Price level and documents should be confirmed in advance.

Sample Requirement Registration Form

• How to assure it is the same quality between sample and shipping batch?
  

- You can ask to send two packages of samples. and retain one pacakge sealed.

- After commercial cargo arrived the destination, the buyer has 45 to 60 days to analyze the quality. the rights will be confirmed in the contract.

• We once had business with LOTchem through some local agent, can we contact with you directly?
  

• How to confirm quanlity before shipment?
  

• We have new projects, but the demanded quantity is small, can we send the inquiry to you?

• Will we receive notifications at each node of transportation?

Yes. Our system will send notification to you automatically. Draft documents will also be sent to you for approval before every shipment.

• How does LOTchem assure the quality?

- Our Sales team has chemical education background.

- We can analyze most items on the COA.

- We monitor key items for some products to assure the quality.

• How to claim Chinese suppliers after shipments?
  

- send the reqeust to the seller.

- Contact State Administration for Market Regulation

(samr.gov.cn)

- Contact International Economy and Trade Arbitration Commission of China(IETAC)

(cietac.org)

- Ask a local lawyer for help.